Cancellation and refund policy

Cancelling your membership

You can cancel your YappaTalk membership at any time. Once cancelled, you will continue to have access to your membership benefits until the end of your current paid billing period.

Your membership will not renew after that date, and no further subscription charges will be made.

Refunds

Membership payments are generally non-refundable once a new billing period has started.

If you believe you were charged incorrectly, experienced a duplicate payment, had a technical issue that prevented you from using the service, or are dissatisfied with a service you received, please contact us. We will review the issue and, where appropriate, approve a refund.

Approved refunds will be processed within 10 days and returned to the original payment method. Your bank or payment provider may require additional time for the funds to appear in your account.

Session cancellations

If you book a YappaTalk speaking session and can no longer attend, please cancel your booking as early as possible so the place can be made available to another member.

If YappaTalk cancels a scheduled session, any session credit or entitlement used for that booking will be restored to your account where applicable.

Complaints and dispute resolution

If you have a complaint or dispute relating to your membership, payment, refund or YappaTalk service, please contact us through our online contact form, by email at contact@yappatalk.com, or by calling or messaging +92 324 2895065.

We will acknowledge your complaint and aim to provide a resolution within 10 business days. If additional investigation is required, we will keep you informed of the progress.